MICROSOFT DYNAMICS 365 CUSTOMER SERVICE
Microsoft Dynamics 365 Customer Service will help your business gain customer trust and loyalty. Acquire insights to enable sales and marketing professionals to become highly productive.
Provide the best possible customer service with Dynamic 365 Customer Service. The software allows customer service agents to handle familiar requests and solve complex issues. One of the five CRM apps, Dynamic 365 Customer Service, enables you to discover patterns in customer requests, resolve issues quickly and efficiently.
Dynamic 365 Customer Service Features
SCALE AND INTEGRATE WITH FLEXIBILTY
Add more Dynamics 365 apps as and when you need them. Your business can add Apps such as Dynamics 365 Business Central, Dynamics 365 Project Service Automation, Dynamics 365 Customer Service, Dynamics 365 Field Service and, Dynamics 365 Marketing.
Multi-channel support is available through email, phone, chat, social media, or other channels. You can get to know your customers: view their previous interactions, issues, likes, and dislikes. Customer Service Entitlement (CSE) and service level agreement (SLA) functionality enables your agent's jobs to become easier.
MANAGEMENT OF CASES
Track and trace cases from start to finish: creating, altering, and incident escalation. Users can investigate incidents or scenarios by date, customer, agent, and other variables. And to follow case activity through emails, phone calls, and in-person visits.
INFORMATION COLLECTION AND AWARENESS
It is feasible to obtain customer reviews and allocate time for study and analysis. The system allows customers to access information with a self-serving gateway. Management can acquire knowledge from agents and assign workflows to accept and modify details. Enhance search facilities by linking input and particulars from other Customer Relationship Sources (CRM).
Find out what Microsoft Dynamics 365 can do for you.
Microsoft Dynamics 365 Customer Service Resources
We've pulled together some essential resources so you can dig into Dynamics CRM's functionality and advantages.
Microsoft Dynamics 365 Customer Service Pricing
Pricing information for two Dynamic 365 Customer Service plans is shown below. All pricing can change without notice, be sure to contact Miracle for the current, up-to-date product pricing. Discounts for existing Dynamics customers, government or education organizations, low-use employees, and higher volume orders. Please contact us to discuss different licensing and pricing options.